Terms of Service

1. Our Services

Medhya Naturals connects customers with fresh and organic grocery products from trusted farmers and suppliers. We aim to provide:

• Fresh and quality products
• Fair pricing
• Reliable delivery

2. Account & OTP Login

• You must provide a valid mobile number to use our services.
• Login is secured through OTP verification.
• You are responsible for keeping your account secure.

We reserve the right to suspend accounts involved in misuse or fraudulent activity.

3. Orders & Payments

• All orders are subject to product availability.
• Prices may change without prior notice.
• Payment must be completed before order processing (unless Cash on Delivery is available).

We reserve the right to cancel orders due to pricing errors or stock issues.

4. Delivery

• Delivery timelines are estimates and may vary due to weather, traffic, or supply conditions.
• Please ensure correct delivery details while placing the order.

5. Returns & Refunds

Refunds or replacements may be provided if:

• Wrong product delivered
• Damaged items received
• Quality concerns reported within a reasonable time

Perishable items may not be eligible for return once used.

6. Product Nature

As we deal with natural and farm-sourced products, size, color, and appearance may slightly vary. Such variations are natural and not considered defects.

7. Prohibited Use

Users must not:

• Provide false information
• Attempt payment fraud
• Misuse or disrupt the platform

Violation may result in account suspension.

8. Limitation of Liability

Medhya Naturals is not liable for:

• Delays caused by external factors
• Indirect losses or damages
• Issues arising from incorrect customer-provided details

9. Changes to Terms

We may update these Terms from time to time. Continued use of our services means you accept the updated Terms.

10. Contact Us

If you have questions about these Terms, contact us at support@medhyanaturals.com or call 9966552132.